Last Updated: October 19, 2025

1. Introduction

Bluneo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing services through our mobile application and website.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Profile photo and payment information
• Government-issued identification (for driver verification)
• Date of birth and age verification

Location Information:

• Precise or approximate location determined through GPS, Wi-Fi, or mobile network
• Pickup and drop-off locations
• Route information and travel history

Usage Information:

• Transaction details and ride history
• App usage data and preferences
• Device information (model, operating system, unique identifiers)
• Log data and crash reports

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our ride-sharing services
• Process transactions and send related notifications
• Match riders with drivers and optimize routes
• Ensure safety and security of all users
• Provide customer support and respond to inquiries
• Send service updates, promotional offers, and communications
• Prevent fraud and enhance platform security
• Comply with legal obligations and enforce our terms
• Conduct research and analytics to improve our services

4. Information Sharing and Disclosure

We may share your information with:

• Drivers/Riders: Limited information necessary to complete rides (name, pickup/drop-off location, photo)
• Service Providers: Third-party companies that help us operate our services (payment processors, cloud storage, analytics)
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly agree to share information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time, subject to certain legal exceptions.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of promotional communications
• Disable location services (though this may limit functionality)
• Request a copy of your data
• Object to processing of your information

8. Location Services

Our app requires location services to function properly. You can control location permissions through your device settings. Disabling location services will prevent you from using ride-booking features.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data receives adequate protection.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: sivismart406@gmail.com
Phone: 8709246906
Address: Ground Floor, C/o Dinesh Yadav, Dhanuli Bhachchhi, Hanuman Nagar Tol Ward No - 03, Yadav Tol Dhanouli, Darbhanga, Bihar - 847101